Return On LEADERSHIP
ROI's Operative Leadership Program
ROI’s Leadership development approach is based on proven behaviors and practices that drive a strong service culture and enhance operational excellence in casino, hospitality, and other service industries. Organized into three pillars—Envision, Align, and Operate—the Return On Leadership (ROL) program empowers participants to become forward-thinkers, skillful communicators, and savvy leaders with strong business acumen in gaming and hospitality. The ROL program is not a typical one-off training session but a leadership development continuum delivered over a deliberate timeline. It utilizes modern learning methods, 1:1 coaching, and rigorous practice sessions.
The Return On Leadership program consist of three critical dimensions:
Part One: Envision
It is essential for your leaders to envision a clear and compelling future. A strong vision of what should happen provides direction, purpose, and motivation for the team, leading to improved performance, engagement, and success.
ROI can help your leaders, at all levels, develop a vision for their business unit which supports the overall vision of the organization. Moreover, they will learn to paint clear pictures of specific outcomes for their teams.
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Envision What?
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Crafting a Clear Vision
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Planting Outcome Flags
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Embracing Exploration, Strengthening Boldness, and Testing Assumptions
Part Two: Align
A leader with a well-defined vision of what should happen must ensure that every team member is aligned with the desired outcomes.
To achieve proper alignment, leaders will learn to establish clear expectations, practice reciprocal feedback, and conduct routine coaching sessions.
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Practicing Alignment
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Establishing Key Expectations
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Receiving… Then Giving Feedback
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Positive Affirmation
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The ALIGN Coaching Conversation
Part Three: Operate
It is said that vision without action is merely a dream and action without vision just passes the time. But vision with action can change things.
ROI will provide your leaders with basic industry specific business acumen and combine it with performance measurement and improvement strategies. These skills will be essential for leaders at all levels. A clear understating of the key business drivers will produce better business decisions.
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Inspecting What You Expect
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What Are You Measuring and How?
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Celebrating Great Performance
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Performance Management
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Business Acumen for Gaming & Hospitality
Return On LEADERSHIP
ASSESSMENT
The program begins with each participant taking the Return On Leadership Assessment which provides insights into the leader’s strengths and development areas across the three critical dimensions: Envision, Align, and Operate.
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Craft and Communicate a Clear Vision – Assessing the leader’s ability to develop a compelling and strategic vision that inspires and guides their team.
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Align Team Members with the Vision – Measuring the leader’s effectiveness in gaining buy-in, fostering collaboration, and ensuring Team Members are engaged and committed to the vision.
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Drive Execution and High Performance – Evaluating how well the leader translates vision into action, sets clear goals, measures operational performance, and drives results.
The results are used to create a customized development path, ensuring targeted growth opportunities that enhance leadership effectiveness. Participants receive personalized feedback and resources to help them refine their vision, improve team alignment, and drive top performance.